Preamble
The merchant site https://marineboat.shop/ is put online and operated by the company Marine boat shop Nautravex.
Any order taken for a product appearing on the marineboat.shop website Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document.
The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the edition of this document are his sole responsibility, these general conditions of sale may be subject to change. In this case, the applicable conditions will be those in force on the site on the date of the order.
The marine boat shop site mentions the following information:
Legal information allowing precise identification of the company Marine boat shop Nautravex - Presentation of the essential characteristics of the goods offered.
- Indication of the price of the goods in euros including tax, as well as, where applicable, delivery costs.
- Indication of the terms of payment, delivery or execution.
- Mention of a right of withdrawal;
- Duration of validity of the offer or price.
- All this information is presented in French.
The consumer declares that he has full legal capacity to commit to these general terms and conditions.
1. Obligations of the parties
These general terms and conditions express the entirety of the obligations of the parties. In this sense, the consumer is required to accept without reservation, all of the provisions provided for in these general terms and conditions of sale. NAUTRAVEX SAS undertakes for its part to respect its role as reseller within the framework of said conditions.
2. Purpose
The purpose of these general terms and conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company Marine boat shop Nautravex to the consumer.
3. Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order.
These general conditions
In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail
4. Duration
These general conditions come into force on the date of confirmation of your order.
These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed to, until the expiration of the guarantees.
4. Validation of orders
The consumer has the possibility to check the details of his order, its total price and to correct any errors before confirming it.
Marine boat shop will acknowledge receipt by electronic means without undue delay, the order thus sent to it.
The order, the confirmation of acceptance of the offer and the acknowledgement of receipt are considered received when the parties to whom they are addressed can have access to them.
6. Order confirmation
The contractual information will be confirmed by e-mail. Some orders must be checked by our verification service. In this case, you will be notified by email of the supporting documents to be sent in order to obtain final validation of your order. Marine boat shop Nautravex reserves the right to cancel the order in the event of non-receipt of supporting documents or receipt of documents deemed non-compliant.
Availability and shipping times are to be recalculated from the date of receipt of the means of payment.
Marine boat shop Nautravex recommends that the customer keeps a paper trace or on a reliable computer medium, the data relating to his order.
The customer must check the completeness and conformity of the information he provides to Marine boat shop Nautravex. The latter cannot be held responsible for any data entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipping will be borne by the customer.
7. Proof of the transaction
The computerized records, stored in the computer systems of the company Marine boat shop Nautravex under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
8.Product information
1) Marine boat shop Nautravex presents on its website marineboat.shop the products for sale with the necessary characteristics that allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order the essential characteristics of the products he wishes to purchase.
2) The offers presented by the company Marine boat shop Nautravex are only valid within the limit of available stocks. Marine boat shop Nautravex reserves the right to modify the assortment of products according to the constraints imposed by its suppliers.
3) Before the consumer is bound by a contract for the sale of goods or the provision of services, the professional communicates to the consumer, in a legible and comprehensible manner, the following information:
1° The essential characteristics of the good or service, taking into account the communication medium used and the good or service concerned;
2° The price of the good or service, in application of Articles L. 113-3 and L. 113-3-1.
3° In the absence of immediate execution of the contract, the date or deadline by which the professional undertakes to deliver the good or perform the service.
4° Information relating to his identity, postal, telephone and electronic contact details and his activities, insofar as they do not emerge from the context, as well as, where applicable, information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and methods of implementing the guarantees and other contractual conditions. The list and precise content of this information are set by decree in the Council of State.
4) Marine boat shop Nautravex cannot be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flood, fire. Marine boat shop Nautravex will not incur any liability for any indirect damages resulting from these, loss of business, loss of profit, damages or costs, which could arise from the purchase of the products. Marine boat shop Nautravex cannot be held responsible for any loss of data, files or damages defined in the previous paragraph.
5) The total or partial impossibility of using the products in particular due to hardware incompatibility cannot give rise to any compensation or reimbursement or questioning of the liability of Marine boat shop Nautravex, the customer remaining the sole judge of the compatibility of the products ordered with those already in his possession.
6) Hypertext links may refer to sites other than the marineboat.shop site. Marine boat shop Nautravex disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
7) Marine boat shop Nautravex guarantees the Buyer, in respect of hidden defects that may affect the products delivered, in the context of a replacement of defective products, or parts making them unfit for use, or their reimbursement without being able to be considered by the Buyer as responsible for any harmful consequences that these hidden defects could have caused.
8. AVAILABILITY OF PRODUCTS
Our offers are valid as long as they are visible on the site, the information given concerning the availability of stocks is only indicative.
Our product offers are always limited to the available stock, we cannot be held responsible for the non-performance of the contract concluded in the event of a stock shortage or unavailability of a product.
For products not in stock, our offers are valid only subject to availability from our suppliers.
Information on product availability is provided at the time of placing your order. This information comes directly from our suppliers, errors or changes may exceptionally occur.
In the event that an ordered product is no longer available, after placing your order, we will notify you by e-mail as soon as the unavailability information has been sent to us by our supplier.
Your order for an unavailable product may be cancelled upon simple request from you.
No cancellation compensation (apart from the full refund of the Order) may be requested, such unavailability mainly resulting from the delay in updating these unavailabilities
We reserve the right to limit the number of orders per account for the same product.
10.Prices
Prices are indicated in Euros and are only applicable on the date the consumer sends the order confirmation.
They do not take into account delivery costs, which are invoiced in addition and indicated before the final validation of the order. Marine boat shop Nautravex reserves the right to charge the consumer, below a certain order threshold, a contribution to the shipping costs. This threshold and the requested contribution are clearly stipulated on the marineboat.shop website.
Prices take into account the VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the website, on the date stipulated by the implementing decree.
Full payment must be made when ordering, unless a specific offer is indicated on the website. At no time may the amounts paid be considered as deposits or down payments.
11. Payment method
To pay for his order, the consumer has the choice of all the payment methods referred to in the order form, namely: bank card and bank transfer.
Payments by check are not authorized. Availability and shipping times are to be recalculated from the date of receipt of the means of payment.
The consumer guarantees to the company Marine boat shop Nautravex that he has the authorizations that may be necessary to use the payment method chosen by him, when validating the order form.
The company Marine boat shop Nautravex reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card by officially accredited organizations or in the event of non-payment.
The company Marine boat shop Nautravex reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or only partially paid a previous order or with whom a payment dispute is currently being administered.
The company Marine boat shop Nautravex has set up an order verification procedure to ensure that no person uses another person's bank details without their knowledge. However, the consumer remains advised that Marine boat shop Nautravex cannot be held responsible for any embezzlement or fraudulent use of any means of payment that has not been detected by the verification procedure.
As part of this verification, the customer may be asked to send by email to the company Marine boat shop Nautravex a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the documents sent. In the absence of receipt of these documents within 10 days following the placing of the order, the latter will be deemed to be cancelled automatically.
Marine boat shop Nautravex retains full ownership of the products sold until full payment of all sums owed by the consumer in the context of his order, including costs and taxes.
The transfer of ownership of a good purchased from Marine boat shop Nautravex by the consumer to a third party will not be supported by the company Marine boat shop Nautravex.
Only the original purchaser of this good may claim access to the clauses of these general conditions of sale.
12. Delivery method
The products are delivered to the address indicated by the consumer on the order form.
- The customer must check the completeness and conformity of the information provided on the marineboat.shop website to Marine boat shop Nautravex. The latter cannot be held responsible for any data entry errors and the consequences in terms of delays or errors in delivery.
- In this context, all costs incurred for the reshipment of the order will be entirely borne by the customer.
Marine boat shop Nautravex cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (total or partial strike in particular of postal services and means of transport and/or communications).
The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage caused to the carrier on the delivery note, as well as to the company Marine boat shop Nautravex without undue delay.
The consumer will be notified by email of the imminent shipment of their order. In the event of a delivery delay of more than three days compared to the date that we indicated to you as an indication in the shipping email, we suggest checking with the carrier that the package is not pending, then if necessary, reporting this delay to us by calling us by phone or sending us an email.
We will then contact the carrier to start an investigation.
The maximum delivery time is 30 days from the validation of the order
13. Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged packages, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations" accompanied by the customer's signature. The customer is responsible for the correct drafting of these reservations which are a condition for opening the dispute and reimbursement. Any claim not respecting this procedure will be rejected.
Marine boat shop Nautravex may request a sworn statement regarding a transport problem (in particular an undelivered item). This document must be accompanied by a copy of the identity card.
In the case of a shipment made by La Poste, if the package arrives open or damaged, it is essential that the customer has the delivery person on whom he depends draw up a "report of theft" (report 170) so that Marine boat shop Nautravex can open an investigation and a compensation procedure.
The consumer must also confirm this anomaly by sending the carrier within a reasonable time following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.
The consumer must simultaneously send a copy of this letter (with the original of the "report of theft" if applicable) by simple mail to: Marine boat shop Nautravex, 1185, Chemin des Campelières Hermes. 06250 Mougins
Any claim received after the deadline will be rejected.
14. Delivery errors - Non-compliant products
1) Marine boat shop Nautravex is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. The consumer must submit to Marine boat shop Nautravex as soon as possible any claim for delivery errors and/or non-conformity of the products in nature or quality compared to the information on the order form.
2) This claim can be submitted to Marine boat shop Nautravex:
- By logging onto our website in the "Need help" section where you can ask us your question or make a request.
3) Any claim not made in accordance with the rules defined above will not be taken into account and will release Marine boat shop Nautravex from any liability towards the consumer.
4) Upon receipt of the complaint, Marine boat shop Nautravex will assign you a return number for the product(s) concerned and will provide you with a pre-filled and pre-paid shipping slip to affix to the return package. The return of a product can only take place after this agreement number has been assigned according to the procedure presented above.
5) We do not exchange goods. A new product must be ordered.
6) Any product to be refunded must be returned within 7 working days following receipt of the return agreement to Marine boat shop Nautravex in its entirety (including accessories and instructions) and in its original packaging in perfect condition, according to the terms communicated by Marine boat shop Nautravex, to the address which will be provided to you in the return slip.
To be accepted, any return must be reported in advance to Marine boat shop Nautravex Customer Service. The return number granted must appear visibly on the return packaging and the printed return slip, slipped inside the package.
7) The return shipping costs will be borne by the buyer.
8) Return and exchange for professionals. No return of goods can be made by the purchaser without the prior written agreement of Marine boat shop Nautravex. Any product returned without this agreement will be refused, and will not give rise to the establishment of a refund. The costs and risks of return remain the responsibility of the purchaser. In the event of acceptance, the returned goods must correspond to the agreement voucher issued by the sales department. Said voucher and the invoice will appear in an envelope stuck on the package
15. Right of withdrawal
Marine boat shop Nautravex grants the consumer a 15-day withdrawal period to return products that do not suit them. This period runs from the day of delivery of the consumer's order.
Simply fill out the return form
You will then receive by email a PDF document to print and attach imperatively in the return package.
If you encounter a problem because your order is not eligible for an automatic return, please contact us:
- by connecting to our site in the "Need help" section
The return of a product can only take place after the allocation of the return slip with a return number and the return address
according to the procedure presented below.
Any merchandise not returned in its original packaging will be subject to a refusal of support.
Any damaged item removed from its sales blister or already assembled will not be taken back. Any return of equipment whose cause is not attributable to the seller may be subject to a minimum ten (10%) discount with a flat rate of ten (15 euros) - Any product returned without this agreement will be held at the buyer's disposal for a period of one month and will not give rise to the establishment of a credit note
In the Marine boat shop store, products are not in the return or refund charter on technical products: there is the mention in the category: (Specific equipment neither returned nor exchanged)
Any product to be refunded must be returned within 7 days of receipt of the return agreement to the company Marine boat shop Nautravex in its entirety (accessories and instructions included) and in its original packaging in perfect condition, according to the terms communicated by Marine boat shop Nautravex, to the following address which will be communicated to you in the return form:
To be accepted, any return must be reported in advance to the Customer Service of the company Marine boat shop Nautravex. The return number granted must appear visibly on the return packaging and the printed return slip, slipped inside the package.
Failure to comply with the above procedure will result in no exchange or refund of the product(s) delivered being accepted.