Right of Withdrawal - Marine Boat Shop Nautravex
Marine Boat Shop Nautravex grants the private non-professional consumer a withdrawal period of 15 days to return products that do not suit him. This period begins on the day of delivery of the consumer's order.
Information on Delivery Delays - Marine Boat Shop / Nautravex
If you have placed an order and made payment on the Marine Boat Shop website, please note that the delivery time may be extended due to circumstances beyond our control. These circumstances may include:
Stock shortage at the supplier or sale of duplicates that has not been adjusted on the Marine Boat Shop website
Delay in delivery by the supplier.
Carrier strike.)
Causes of Delays: Delays may be due to logistical problems affecting international carriers, whether by land, sea, air, or through subcontractors. These delays may result from:
Port congestion or logistical problems in ports.
Transport restrictions or specific regulations in certain countries.
Weather problems affecting sea, air or land routes.
Delays in the processing of goods by local subcontractors.
The blocking of goods by customs services may cause additional delays in the delivery of your order. These situations are beyond the control of Marine Boat Shop.
Payment Policy and Opposition
No Opposition to Payment without Agreement: You cannot oppose your payment without having obtained the prior agreement of Marine Boat Shop.
Communication and Information: Marine Boat Shop undertakes to provide you with all the information relating to the problems encountered which cause the delay.
Actions of Marine Boat Shop: After agreement, Marine Boat Shop will take the necessary measures to resolve the problem and inform you of the actions taken.
In the event of a delivery delay, it is therefore essential to contact Marine Boat Shop to discuss available options and receive updates on your order. We thank you for your understanding in the face of these exceptional constraints.
Returns Procedure
return form: To initiate a return, the consumer must complete the return form that will be sent to him.
PDF Document: After completing the form, the consumer will receive a PDF document by email. This document must be printed and included in the return package.
Return Conditions:
Products must be returned in their original packaging. Any goods not returned in their original packaging will be refused.
Damaged items, items removed from their sales blister pack, or already assembled will not be taken back.
A return of equipment whose cause is not attributable to the seller may result in a minimum 10% reduction in the amount refunded, with a flat rate of 15 euros.
Ineligible Products:
Certain technical products are neither taken back nor exchanged, as indicated in the category descriptions (mention "Specific equipment neither taken back nor exchanged").
Return on Receipt of Agreement:
Any product to be refunded must be returned within 7 days of receipt of the return agreement, in full (including accessories and instructions) and in its original packaging in perfect condition.
The specific return address will be communicated in the return slip.
Return Number and Slip:
The return of a product can only be made after the allocation of a return slip with a return number.
The return number granted must be visibly displayed on the return packaging, and the printed return slip must be slipped inside the package.
Contact in Case of Problem:
If the order is not eligible for an automatic return, the consumer must contact customer service via the "Need help" section on the site.
Failure to Comply with the Procedure:
If the return procedure is not respected, no exchange or refund of the delivered products will be accepted.
Any product returned without prior agreement will be held at the buyer's disposal for one month, without a credit being issued.
By following this procedure, the consumer can exercise his right of withdrawal in accordance with the conditions set by Marine Boat Shop Nautravex.